Welfare Access
Get what you’re entitled to.
- Claim payments and sort out Centrelink problems
- Get on top of rent, bills and debt
- Food and emergency relief when you need it
- Reach the right service. We make the calls with you
Drop in · No appointment · Free
Support that stays.
Free, private help with Centrelink, rent, bills and food — and a mentor who stays beside you after the urgent things are sorted.
Lots of people who come in have never asked for help before. You don’t need to prove anything.
Welfare access
What do you need help with?
Pick the closest one. If it’s more than one thing, or you’re not sure, just come in. We’ll work it out together.
- Centrelink and payments Make a claim, fix a payment, or find out what you can get.
- Rent and housing Behind on rent, about to lose your place, or nowhere to stay tonight.
- Bills and debt Power, phone and other bills you can’t pay, or debts that keep growing.
- Food and essentials Food, toiletries, nappies and other things you need this week.
- Family and safety Worried about your safety, or someone at home. We’ll help you reach the right people.
- Work, study and next steps A mentor to help with a job, a course, paperwork or a plan for what’s next.
Our name is what we do
Two things, done properly.
Most services stop when the emergency is over. We don’t.
Resource Mentorship
Someone who stays.
- The same mentor, every time you come back
- Budgeting, paperwork, work and study
- Regular check-ins, for as long as it helps
- Practical things to keep: tools, courses, contacts
How it works
Three steps. No forms to start.
-
01 · Today
Talk to us
Drop in, call or send a message. You don’t need a referral or an appointment.
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02 · Soon after
We sort what’s urgent
Most people leave their first visit with a plan, and with the most pressing thing already moving.
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03 · For as long as it helps
A mentor stays
You meet the same person regularly. You set the goals; they help you get there.
You’re not a case number. You’re someone we’re glad to see.
How we keep things privateVisit us
Advice without the wait.
Come in when we’re open. Someone will see you as soon as they can. Bring what you have: ID, letters or bills help, but don’t stay away because you don’t have them.
2/290 Boundary Street
Spring Hill QLD 4000
Get directions
- Step-free entrance
- Hearing loop
- Interpreters free
| Monday | 9am – 5pm |
|---|---|
| Tuesday | 9am – 5pm |
| Wednesday | 9am – 5pm |
| Thursday | 9am – 5pm |
| Friday | 9am – 5pm |
| Saturday | Closed |
| Sunday | Closed |
Closed on public holidays. When we’re closed and you need help now, call Lifeline on 13 11 14, any time.
For professionals
Referring a client?
For GPs, allied health, social workers, NDIS support coordinators, schools and housing workers. Call us to refer someone, and we’ll take it from there.
Make a referralReferral
- From
- You, by phone
- For
- Your client, with their consent
- We call them
- As soon as we can
- You hear back
- When we’ve made contact
- Cost
- Free, always
Call 0412 885 481
Support us
Keep the centre warm.
Every visit is free for the person who walks in. Donations, volunteers and partners are how it stays that way.