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Family and safety

Family and safety

If you’re worried about your safety, or someone at home, you can talk to us. We’ll listen, believe you, and help you reach the right people.

Come in today Call {phone}

In danger now?

Call 000. On a mobile and can’t speak? Stay on the line and press 55 when asked.

Free, private, no appointment

What we do

Listen, and believe you
Connect you with specialist family violence services, and stay with you while we do
Help with the money and housing side of leaving
Help you make a safety plan with a specialist service

Before you come

What to bring

Only what’s safe to bring. Nothing is needed.

If someone checks your phone, use a private window, and use Quick exit or press Esc twice to leave this site.

Also free

Other places that can help

If another service is a better fit, we’ll help you contact them, and we’ll still be here.

1800RESPECTFamily, domestic and sexual violence counselling, 24/71800 737 732
DVConnect WomenslineQueensland: support, safe accommodation and transport, 24/71800 811 811
Men’s Referral ServiceFor men worried about their own behaviour, and for their families1300 766 491
1800ELDERHelpWorried about an older person1800 353 374
Kids HelplineFor children and young people, ages 5–25, 24/71800 55 1800

Questions people ask

Will you call the police?

Not without talking to you first, unless someone is in immediate danger or a child is at risk. Then the law may require us to act. We’ll always be honest with you about what we have to do.

I’m not sure it’s abuse.

You don’t need to be sure. If you feel afraid, controlled or unsafe at home, that’s enough reason to talk to someone.

Can I bring my children?

Yes.

Not sure? Just come in.

Tell us what’s going on, in your own words. If it’s more than one thing, that’s normal. We’ll work it out together.

Hours and directions Help in your language